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  1. JDK
  2. JDK-7039939

error instaling was interupted

    Details

    • Type: Bug
    • Status: Closed
    • Priority: P3
    • Resolution: Cannot Reproduce
    • Affects Version/s: 6u24
    • Fix Version/s: None
    • Component/s: install
    • Subcomponent:
    • CPU:
      x86
    • OS:
      windows_xp

      Description

      FULL PRODUCT VERSION :
      java(tm)6 update 24, java(tm)se development kit 6 update 24.
      version 1.6.0. (unknown).
      code base: http://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab. (jre/jdk)

      ADDITIONAL OS VERSION INFORMATION :
      windows xp professional, version 2002, sp3

      EXTRA RELEVANT SYSTEM CONFIGURATION :
      program does not add or remove from system. policy, and administrative problems or errors

      A DESCRIPTION OF THE PROBLEM :
      system error service control manager
      application error msi installer


      REGRESSION. Last worked in version 6u24

      STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
      unknown uninstalling/ stalling, deleted files, and programs.

      EXPECTED VERSUS ACTUAL BEHAVIOR :
      EXPECTED -
      reinstalling sucessfully latest version in to the system
      ACTUAL -
      installation was stop always, faulty or no visual in display of applications after programs are opened with errors.

      ERROR MESSAGES/STACK TRACES THAT OCCUR :
      error 1603, error 2753, fatal error

      REPRODUCIBILITY :
      This bug can be reproduced always.

      ---------- BEGIN SOURCE ----------
      java_install, java_ install_sp, jusched. log files.

      Sun Apr 24 00:24:02 2011
      :: No Old AU Version found

      Sun Apr 24 00:25:19 2011
      :: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_25-b06/windows-i586/jre1.6.0_25-c.msi, downloaded to=C:\Documents and Settings\new user\Application Data\Sun\Java\jre1.6.0_25\jre1.6.0_25-c.msi
      Sun Apr 24 00:25:59 2011
      :: The install error number is: 1603
      Sun Apr 24 00:25:59 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 00:25:59 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 00:25:59 2011
      :: GetMSIStatus() failed. Return Code: 1603, ErrorCode: 183
      Sun Apr 24 00:25:59 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value exists

      Sun Apr 24 00:25:59 2011
      :: GetUpdatedJreMetrics() - MachineCounted: YY, InstallAttempts: 1, UpdateCount: 0

      Sun Apr 24 00:26:00 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#efcdb84d-b3a657704$prop21#efcdb84d-b3a657704$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_25-b06$evar3#1.6.0_07$evar15#1.6.0_25-b06$evar40#-1$evar26#-99$evar27#2.0.4.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#jother$evar8#US$events#event6,event7$evar17#1$evar18#YY$evar19#0$products#;jre|1603,;s200|1033;;;event7=1,;s157|0;;;event7=1
      Sun Apr 24 00:26:00 2011
      :: Country Code deleted
      Sun Apr 24 00:26:00 2011
      :: Country code is deleted after installation
      Sun Apr 24 02:30:29 2011
      :: No Old AU Version found

      Sun Apr 24 02:30:32 2011
      :: Save Country Code US after GetCountry()
      Sun Apr 24 02:34:34 2011
      :: Selected Folder: C:\Program Files\Common Files\Java

      Sun Apr 24 02:34:46 2011
      :: MSICheckPendingFileRenameOperations: RegOpenKeyEx() failed with ERROR_FILE_NOT_FOUND: 2, Error Code: 6

      Sun Apr 24 02:35:23 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 02:35:23 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 02:35:23 2011
      :: GetMSIStatus() failed. Return Code: 2, ErrorCode: 183
      Sun Apr 24 02:35:23 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value exists

      Sun Apr 24 02:35:23 2011
      :: GetUpdatedJreMetrics() - MachineCounted: YY, InstallAttempts: 1, UpdateCount: 0

      Sun Apr 24 02:35:25 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#6083994d-b3c4abf9c$prop21#6083994d-b3c4abf9c$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_24-b71$evar3#1.6.0_07$evar15#1.6.0_24-b71$evar40#-1$evar26#-99$evar27#2.0.3.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#joff-s$evar8#US$events#event6,event7$evar17#1$evar18#YY$evar19#0$products#;jre|1603,;s200|1033;;;event7=1,;s157|0;;;event7=1
      Sun Apr 24 02:42:04 2011
      :: No Old AU Version found

      Sun Apr 24 02:42:07 2011
      :: Save Country Code US after GetCountry()
      Sun Apr 24 02:44:58 2011
      :: http://javadl-esd.sun.com/update/1.6.0/au-descriptor-1.6.0_24-b71.xml
      Sun Apr 24 02:44:58 2011
      :: Started UpdateChecker process Successfully:C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe

      Sun Apr 24 02:44:58 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=594902, hours=165), actual sleep=595788000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 02:44:58 2011
      :: Registry is changed.

      Sun Apr 24 02:44:58 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=594902, hours=165), actual sleep=598263000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 02:44:58 2011
      :: Registry is changed.

      Sun Apr 24 02:44:58 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=594902, hours=165), actual sleep=595393000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 02:45:02 2011
      :: http://javadl-esd.sun.com/update/1.6.0/au-descriptor-1.6.0_24-b71.xml
      Sun Apr 24 02:45:02 2011
      :: Registry is changed.

      Sun Apr 24 02:45:02 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=594898, hours=165), actual sleep=597965000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 02:49:30 2011
      :: Selected Folder: C:\Documents and Settings\Administrator\Application Data\Sun\Java

      Sun Apr 24 02:49:37 2011
      :: Registry is changed.

      Sun Apr 24 02:49:37 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=594623, hours=165), actual sleep=596927000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 02:49:41 2011
      :: MSICheckPendingFileRenameOperations: RegOpenKeyEx() failed with ERROR_FILE_NOT_FOUND: 2, Error Code: 6

      Sun Apr 24 02:50:13 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 02:50:13 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 02:50:13 2011
      :: GetMSIStatus() failed. Return Code: 2, ErrorCode: 183
      Sun Apr 24 02:50:13 2011
      :: Registry is changed.
      2011
      :: GetUpdatedJreMetrics() - MachineCount registry value exists

      Sun Apr 24 02:50:13 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=594587, hours=165), actual sleep=594945000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 02:50:13 2011
      :: GetUpdatedJreMetrics() - MachineCounted: YY, InstallAttempts: 2, UpdateCount: 0

      Sun Apr 24 02:50:14 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#6937d74db-3c6e5166c$prop21#6937d74db-3c6e5166c$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_24-b71$evar3#1.6.0_07$evar15#1.6.0_24-b71$evar40#-1$evar26#-99$evar27#2.0.3.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#joff-s$evar8#US$events#event6,event7$evar17#2$evar18#YY$evar19#0$products#;jre|1603,;s200|1033;;;event7=1,;s157|0;;;event7=1
      Sun Apr 24 03:47:41 2011
      :: No Updates available

      Sun Apr 24 03:47:42 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=591138, hours=164), actual sleep=591337000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:00:17 2011
      :: No Old AU Version found

      Sun Apr 24 04:00:31 2011
      :: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_24-b71/windows-i586/jre1.6.0_24-c.msi, downloaded to=C:\Documents and Settings\new user\Application Data\Sun\Java\jre1.6.0_24\jre1.6.0_24-c.msi
      Sun Apr 24 04:00:31 2011
      :: Registry is changed.

      Sun Apr 24 04:00:31 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=590369, hours=163), actual sleep=590820000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:00:42 2011
      :: MSICheckPendingFileRenameOperations: RegOpenKeyEx() failed with ERROR_FILE_NOT_FOUND: 2, Error Code: 6

      Sun Apr 24 04:01:41 2011
      :: The install error number is: 1603
      Sun Apr 24 04:01:41 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 04:01:41 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 04:01:41 2011
      :: GetMSIStatus() failed. Return Code: 1603, ErrorCode: 183
      Sun Apr 24 04:01:41 2011
      :: Registry is changed.

      Sun Apr 24 04:01:41 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: 1603

      Sun Apr 24 04:01:41 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=590299, hours=163), actual sleep=591554000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:01:41 2011
      :: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 1, UpdateCount: 0

      Sun Apr 24 04:01:42 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#65e8c4db-3d56d528$prop21#65e8c4db-3d56d528$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_24-b71$evar3#1.6.0_07$evar15#1.6.0_24-b71$evar40#-1$evar26#-99$evar27#2.0.3.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#jcab$evar8#US$events#event6,event7$evar17#1$evar18#ZZ$evar19#0$products#;jre|1603,;s200|1033;;;event7=1,;s157|0;;;event7=1
      Sun Apr 24 04:01:43 2011
      :: Registry is changed.

      Sun Apr 24 04:01:43 2011
      :: Country Code deleted
      Sun Apr 24 04:01:43 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=590297, hours=163), actual sleep=590461000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:01:43 2011
      :: Country code is deleted after installation
      Sun Apr 24 04:14:10 2011
      :: No Old AU Version found

      Sun Apr 24 04:14:10 2011
      :: Save Country Code US after GetCountry()
      Sun Apr 24 04:14:10 2011
      :: Registry is changed.

      Sun Apr 24 04:14:10 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589550, hours=163), actual sleep=592031000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:14:25 2011
      :: Registry is changed.

      Sun Apr 24 04:14:25 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589535, hours=163), actual sleep=592060000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:14:48 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 04:14:48 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 04:14:48 2011
      :: GetMSIStatus() failed. Return Code: 2, ErrorCode: 183
      Sun Apr 24 04:14:48 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: 1603

      Sun Apr 24 04:14:48 2011
      :: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 1, UpdateCount: 0

      Sun Apr 24 04:14:48 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589512, hours=163), actual sleep=590637000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:14:49 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#1fec1a4db-3dbf814b4$prop21#1fec1a4db-3dbf814b4$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_25-b06$evar3#1.6.0_07$evar15#1.6.0_25-b06$evar40#-1$evar26#-99$evar27#2.0.4.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#joff$evar8#US$events#event6,event7$evar17#1$evar18#ZZ$evar19#0$products#;jre|1603
      Sun Apr 24 04:14:55 2011
      :: No Old AU Version found

      Sun Apr 24 04:15:31 2011
      :: Selected Folder: C:\Sun\Java

      Sun Apr 24 04:15:34 2011
      :: Registry is changed.

      Sun Apr 24 04:15:34 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589466, hours=163), actual sleep=592205000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:16:03 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 04:16:03 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 04:16:03 2011
      :: GetMSIStatus() failed. Return Code: 2, ErrorCode: 183
      Sun Apr 24 04:16:03 2011
      :: Registry is changed.

      Sun Apr 24 04:16:03 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: 1603

      Sun Apr 24 04:16:03 2011
      :: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 2, UpdateCount: 0

      Sun Apr 24 04:16:03 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589437, hours=163), actual sleep=591103000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:16:04 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#21105b4db-3dc431580$prop21#21105b4db-3dc431580$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_25-b06$evar3#1.6.0_07$evar15#1.6.0_25-b06$evar40#-1$evar26#-99$evar27#2.0.4.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#joff$evar8#US$events#event6,event7$evar17#2$evar18#ZZ$evar19#0$products#;jre|1603
      Sun Apr 24 04:16:25 2011
      :: No Old AU Version found

      Sun Apr 24 04:16:46 2011
      :: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_24-b71/windows-i586/jre1.6.0_24-c.msi, downloaded to=C:\Documents and Settings\new user\Application Data\Sun\Java\jre1.6.0_24\jre1.6.0_24-c.msi
      Sun Apr 24 04:16:46 2011
      :: Registry is changed.

      Sun Apr 24 04:16:46 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589394, hours=163), actual sleep=592653000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:17:08 2011
      :: Selected Folder: C:\Sun\Java

      Sun Apr 24 04:17:35 2011
      :: The install error number is: 1603
      Sun Apr 24 04:17:35 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 04:17:35 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 04:17:35 2011
      :: GetMSIStatus() failed. Return Code: 1603, ErrorCode: 183
      Sun Apr 24 04:17:35 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: 1603

      Sun Apr 24 04:17:35 2011
      :: Registry is changed.

      Sun Apr 24 04:17:35 2011
      :: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 1, UpdateCount: 0

      Sun Apr 24 04:17:35 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589345, hours=163), actual sleep=591954000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:17:36 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#2278ae4d-b3dc9ffcc$prop21#2278ae4d-b3dc9ffcc$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_24-b71$evar3#1.6.0_07$evar15#1.6.0_24-b71$evar40#-1$evar26#-99$evar27#2.0.3.1$evar28#XX$evar4#i586$evar5#i586$evar6#winxp-sp3$evar7#jcab$evar8#US$events#event6,event7$evar17#1$evar18#ZZ$evar19#0$products#;jre|1603,;s200|1033;;;event7=1,;s157|0;;;event7=1
      Sun Apr 24 04:17:36 2011
      :: Country Code deleted
      Sun Apr 24 04:17:36 2011
      :: Country code is deleted after installationhanged.

      Sun Apr 24 04:17:36 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589344, hours=163), actual sleep=591855000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:17:46 2011
      :: No Old AU Version found

      Sun Apr 24 04:18:01 2011
      :: Save Country Code US after GetCountry()
      Sun Apr 24 04:18:01 2011
      :: Msi file from URL=http://javadl.sun.com/webapps/download/GetFile/1.6.0_24-b71/windows-i586/jre1.6.0_24-c.msi, downloaded to=C:\Documents and Settings\new user\Application Data\Sun\Java\jre1.6.0_24\jre1.6.0_24-c.msi
      Sun Apr 24 04:18:01 2011
      :: Registry is changed.

      Sun Apr 24 04:18:01 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589319, hours=163), actual sleep=592518000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:18:29 2011
      :: Selected Folder: C:\Sun\Java\jre1.6.0_25

      Sun Apr 24 04:19:11 2011
      :: The install error number is: 1603
      Sun Apr 24 04:19:11 2011
      :: Could not get MSIStatusError registry value.
      Sun Apr 24 04:19:11 2011
      :: Could not get MSIStatusExtendedError registry value.
      Sun Apr 24 04:19:11 2011
      :: GetMSIStatus() failed. Return Code: 1603, ErrorCode: 183
      Sun Apr 24 04:19:11 2011
      :: GetUpdatedJreMetrics() - MachineCount registry value does not exist and will not be created because install was not successful. Error: 1603

      Sun Apr 24 04:19:11 2011
      :: Registry is changed.

      Sun Apr 24 04:19:11 2011
      :: GetUpdatedJreMetrics() - MachineCounted: ZZ, InstallAttempts: 2, UpdateCount: 0

      Sun Apr 24 04:19:11 2011
      :: nextSched=Sun May 01 00:00:00 2011
      ; sleeptime (sec=589249, hours=163), actual sleep=590792000 msecs
      lastSchedTime=Sun Apr 24 00:00:00 2011

      Sun Apr 24 04:19:11 2011
      :: Ping Values: $sc_xml_ver#1.0$reportsuiteid#suninstallstat$visitorid#23ef2a4db-3dcff1444$prop21#23ef2a4db-3dcff1444$prop20#XXXXXX$pagename#ic$evar24#0$evar25#0$evar2#1.6.0_24-b71$evar3#1.6.0_07$evar15#1.6.0_24-b71$evar40#-1$evar26#-99$evar27#2.0.3.1$evar28#XX$evar4#


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            • Assignee:
              Unassigned
              Reporter:
              webbuggrp Webbug Group
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              Dates

              • Created:
                Updated:
                Resolved:
                Imported:
                Indexed: