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  1. JDK
  2. JDK-8004065

Simpana 9.0 web console from CommVault does not work with Java 7

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: P2
    • Resolution: Cannot Reproduce
    • Affects Version/s: 7u9
    • Fix Version/s: None
    • Component/s: deploy
    • Environment:

      Java version 1.7.0_07-b11

    • Subcomponent:
    • Introduced In Version:
      7u9
    • CPU:
      x86
    • OS:
      windows_7

      Description

      Reported by a user on java.com:

      Environment: Java version 1.7.0_07-b11
      Last working version: 6u14

      OS: Windows 7 Enterprise SP1 64bit

      Browser: IE 8

      Hardware: Lenovo Thinkstation S20 4157-A4G
      Intel Xeon W3565 3.3GHz
      Intel X58

      Name of the applet: Simpana 9.0 web console from CommVault (http://www.commvault.com/simpana-software/capabilities/backup-and-recovery)
      The application is called Simpana 9.0, from ComVault.
      It is a enterprise backup solution that is install internally in the company.
      There is no link on the internet to the console.

      Bug description:
      The application company only support Java 6u17 (and not 6u19 as earlier specified),
      because of problems with newer version of Java.
      But the application can start if I use Java 6u35.

      From CommVault:
      --------------------------------------------------------------
      CommVault has Identified a Bug in Java 1.6.0_18,
      1.6.0_19, 1.6.0_20, 1.6.0_21, and 1.6.0_22 thru 1.6.0_33 that affects the Console GUI
      Published 03/26/2010 02:08 PM | Updated 08/14/2012 01:20 AM

      The current releases of Java updates have introduced several issues with the Console GUI
      and CommNet GUI. CommVault has identified changes to Java that are impacting its function
      for version 1.6.0_19 (1.6.0_19-b04), 1.6.0_20 ( 1.6.0_20-b02), 1.6.0_21 ( 1.6.0_21-b06)
      as well as a bug introduced starting in version 1.6.0_18.
      Current Java release 1.6.0_33 (1.6.0_33-b04) (6u33) does not contain a fix for the
      version 1.6.0_18 checkbox bug.

      As of July 2011 all Java 1.7.0_xxx versions are not supported for all current and
      previous versions of CommVault Software (Current Versions 7.0, 8.0 or 9.0)

      Steps to reproduce:
      I just try to open the Simpana console, from a link http://<servername>/console
      Then this is entered into IE, it is starting to download the 'Galaxy.jnlp',
      and it start it automatic, and then a Java spashscreen is shown, when it is working,
      And then the application show a login screen.

      But on a computer with Java 7u7, it is starting to download the 'Galaxy.jnlp',
      and when it start it, it crash the Java/applet, and does not show any thing on the screen,
      but you can see the crash in the event application log

      There is no error on the screen, the application is not starting up.
      It only show in a blink that it is downloading the 'galaxy.jnlp' file.

      Note: Oracle support was not able to reproduce this internally.

      I am working with the user to provide Java console output, however the user provided us with Windows Event log (below):
      This is from the Windows Event Application log:

      -------------------------------------------------------------------------------------------------------------------------------
      Faulting application name: javaws.exe, version: 10.7.2.10, time stamp: 0x503d8a47 Faulting module name: javaws.exe, version: 10.7.2.10, time stamp: 0x503d8a47 Exception code: 0xc0000417 Fault offset: 0x00011d9c Faulting process id: 0x1aec Faulting application start time: 0x01cda6dd25c35456 Faulting application path: C:\Program Files (x86)\Java\jre7\bin\javaws.exe Faulting module path: C:\Program Files (x86)\Java\jre7\bin\javaws.exe Report Id: 63e98ed3-12d0-11e2-9b3f-70f395028092
      -------------------------------------------------------------------------------------------------------------------------------
      Fault bucket 3227426845, type 5
      Event Name: BEX
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: javaws.exe
      P2: 10.7.2.10
      P3: 503d8a47
      P4: javaws.exe
      P5: 10.7.2.10
      P6: 503d8a47
      P7: 00011d9c
      P8: c0000417
      P9: 00000000
      P10:

      Attached files:
      C:\Users\str_msc\AppData\Local\Temp\WERD9D1.tmp.WERInternalMetadata.xml

      These files may be available here:
      C:\Users\str_msc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_javaws.exe_7c896a3152cf9bdaaf844f95566b226f8090bc73_0caae43c

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 63e98ed3-12d0-11e2-9b3f-70f395028092
      Report Status: 0
      -------------------------------------------------------------------------------------------------------------------------------
      File: AppCrash_javaws.exe_7c896a3152cf9bdaaf844f95566b226f8090bc73_0caae43c

      Version=1
      EventType=BEX
      EventTime=129943433023454580
      ReportType=2
      Consent=1
      UploadTime=129943433023904625
      ReportIdentifier=63e98ed4-12d0-11e2-9b3f-70f395028092
      IntegratorReportIdentifier=63e98ed3-12d0-11e2-9b3f-70f395028092
      WOW64=1
      Response.BucketId=3227426845
      Response.BucketTable=5
      Response.type=4
      Sig[0].Name=Application Name
      Sig[0].Value=javaws.exe
      Sig[1].Name=Application Version
      Sig[1].Value=10.7.2.10
      Sig[2].Name=Application Timestamp
      Sig[2].Value=503d8a47
      Sig[3].Name=Fault Module Name
      Sig[3].Value=javaws.exe
      Sig[4].Name=Fault Module Version
      Sig[4].Value=10.7.2.10
      Sig[5].Name=Fault Module Timestamp
      Sig[5].Value=503d8a47
      Sig[6].Name=Exception Offset
      Sig[6].Value=00011d9c
      Sig[7].Name=Exception Code
      Sig[7].Value=c0000417
      Sig[8].Name=Exception Data
      Sig[8].Value=00000000
      DynamicSig[1].Name=OS Version
      DynamicSig[1].Value=6.1.7601.2.1.0.256.4
      DynamicSig[2].Name=Locale ID
      DynamicSig[2].Value=1030
      DynamicSig[22].Name=Additional Information 1
      DynamicSig[22].Value=79a7
      DynamicSig[23].Name=Additional Information 2
      DynamicSig[23].Value=79a788ef5b208f5db755fb6fe2ead642
      DynamicSig[24].Name=Additional Information 3
      DynamicSig[24].Value=6ba7
      DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=6ba7cf2c928ae3198a287be9ff3f435e
      UI[2]=C:\Program Files (x86)\Java\jre7\bin\javaws.exe
      UI[3]=Java(TM) Web Start Launcher has stopped working UI[4]=Windows can check online for a solution to the problem.
      UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Java\jre7\bin\javaws.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
      LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
      LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
      LoadedModule[4]=C:\Windows\syswow64\USER32.dll
      LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
      LoadedModule[6]=C:\Windows\syswow64\LPK.dll
      LoadedModule[7]=C:\Windows\syswow64\USP10.dll
      LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
      LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
      LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
      LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
      LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
      LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
      LoadedModule[14]=C:\Windows\syswow64\ole32.dll
      LoadedModule[15]=C:\Windows\syswow64\OLEAUT32.dll
      LoadedModule[16]=C:\Windows\system32\WSOCK32.dll
      LoadedModule[17]=C:\Windows\syswow64\WS2_32.dll
      LoadedModule[18]=C:\Windows\syswow64\NSI.dll
      LoadedModule[19]=C:\Windows\system32\IMM32.DLL
      LoadedModule[20]=C:\Windows\syswow64\MSCTF.dll
      LoadedModule[21]=C:\Program Files (x86)\Java\jre7\bin\msvcr100.dll LoadedModule[22]=C:\Windows\syswow64\SHELL32.dll
      LoadedModule[23]=C:\Windows\syswow64\SHLWAPI.dll
      LoadedModule[24]=C:\Windows\system32\profapi.dll
      State[0].Key=Transport.DoneStage1
      State[0].Value=1
      FriendlyEventName=Stopped working
      ConsentKey=BEX
      AppName=Java(TM) Web Start Launcher
      AppPath=C:\Program Files (x86)\Java\jre7\bin\javaws.exe

      -------------------------------------------------------------------------------------------------------------------------------
      file: Javaws14

      <?xml version="1.0" encoding="utf-8"?>
      <!-- Main JNLP File for Simpana Commcell Console -->
      <!-- This JNLP file is for all unsigned jar files --> <jnlp codebase="http://kbnbkccs01:80/console//Default.asp?jnlp=galaxy.jnlp">
          <information>
              <title>Simpana Commcell Console</title>
              <vendor>CommVault Systems, Inc.</vendor>
              <homepage href="http://www.commvault.com/products.asp"/>
              <description>The management interface for Simpana.</description>
              <icon kind="splash" href="http://kbnbkccs01:80/console/GUI/Web/console/1/splash.gif"/>
      <icon kind="shortcut" href="http://kbnbkccs01:80/console/GUI/Web/console/1/../commcell.gif"/>
              <offline-allowed/>
              <shortcut online="true">
                  <menu submenu="CommVault"/>
              </shortcut>
          </information>
          <security>
             <all-permissions/>
          </security>


          <resources>
              <j2se version="1.5+" initial-heap-size="64m" max-heap-size="256m"/>
              <jar href="http://kbnbkccs01:80/console//GUI/cv.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/xmlmessage.jar" download="eager"/>
              <!--<jar href="http://kbnbkccs01:80/console//GUI/i18n.jar" download="eager"/>-->
              <jar href="http://kbnbkccs01:80/console//GUI/components.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/cte.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/cvmminst.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/cv-oem.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/dialog.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/features.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/ida.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/informix.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/jobmanager.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/mediamanagement.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/reports.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/schedule.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/wizard.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/cv-sys.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/winssolib.jar" download="eager"/>
              <jar href="http://kbnbkccs01:80/console//GUI/srm.jar" download="eager" />
      <jar href="http://kbnbkccs01:80/console//GUI/dc.jar" download="eager" />
              <extension name="Java Help" href="http://kbnbkccs01:80/console//Default.asp?jnlp=galaxyHelp.jnlp"/>
              <extension name="Simpana Commcell Console - native signed files" href="http://kbnbkccs01:80/console//Default.asp?jnlp=galaxyNative.jnlp"/>
      <extension name="Galaxy 3rd Party" href="http://kbnbkccs01:80/console//Default.asp?jnlp=galaxyUnsigned.jnlp"/>
              <extension name="Java Mail" href="http://kbnbkccs01:80/console//Default.asp?jnlp=JavaMail.jnlp"/>
             
            </resources>
          <application-desc main-class="commvault.CX">
              <argument>kbnbkccs01.emea.demant.com</argument>
              <argument>8401</argument>
              <argument>-oemid=1</argument>
              <argument>-logging=Disabled</argument>
              <argument>-webstart=true</argument>
              <argument>-sso=Enabled</argument>
              <argument>-userlanguage=da</argument>
              <argument>-usercountry=DK</argument>
          </application-desc>
          
      </jnlp>


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            • Assignee:
              herrick Andy Herrick
              Reporter:
              sharehma Shakeel Rehman (Inactive)
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              • Created:
                Updated:
                Resolved: