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  1. JDK
  2. JDK-8021363

6u51 crashes intermittently on Windows Terminal Server 2008 with Oracle EDM Agile e6.1.2.2

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    Details

    • Type: Bug
    • Status: Resolved
    • Priority: P3
    • Resolution: Withdrawn
    • Affects Version/s: 6u45
    • Fix Version/s: None
    • Component/s: deploy
    • OS:
      windows_2008

      Description

      FULL PRODUCT VERSION :
      java version " 1.6.0_35 "
      Java(TM) SE Runtime Environment (build 1.6.0_35-b10)
      and also on
      java version " 1.6.0_51 "
      Java(TM) SE Runtime Environment (build 1.6.0_51-b11)


      A DESCRIPTION OF THE PROBLEM :
      I have 2 WTS units with same OS different java and IE versions. The application says it works on the OS with any Java6 version and both IE8 and IE9. If I install a JavaClient on the WTS using a MSI file, the application works without errors. When I use WebStart on Windows7 OS PCs, I never get an error.

      I regularly get errors using WebStart on both WTS units. Sometimes the application opens with no error, sometimes an error log is generated but the application opens, but usually the error log is generated and the application never opens.

      We have a new security requirement where we are attempting to use the application's WebStart Java Client and get this deployed for several of our users.

      I have reported the issue to the Oracle PLM group via Oracle Support (SR #3-7529666141: Intermittent error when using Web Start Java Client on a Windows Terminal Server) but am not getting adequate support from them as I cannot get the issue to occur on a Windows7 PC. I hope that your group has broader experience with WebStart on WTS 2008 R2. Any help you can give would be appreciated.


      ERROR MESSAGES/STACK TRACES THAT OCCUR :
      #
      # A fatal error has been detected by the Java Runtime Environment:
      #
      # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x72aa1b2d, pid=4180, tid=6300
      #
      # JRE version: 6.0_35-b10
      # Java VM: Java HotSpot(TM) Client VM (20.10-b01 mixed mode, sharing windows-x86 )
      # Problematic frame:
      # C [rtutils.dll+0x1b2d]
      #
      # If you would like to submit a bug report, please visit:
      # http://java.sun.com/webapps/bugreport/crash.jsp
      # The crash happened outside the Java Virtual Machine in native code.
      # See problematic frame for where to report the bug.
      #

      --------------- T H R E A D ---------------

      Current thread (0x0248a400): JavaThread " Java Web Start Main Thread " [_thread_in_native, id=6300, stack(0x052b0000,0x05300000)]

      siginfo: ExceptionCode=0xc0000005, ExceptionInformation=0x00000008 0x72aa1b2d

      Registers:
      EAX=0xdcba0000, EBX=0x00000000, ECX=0x00000000, EDX=0x00000000
      ESP=0x052fe7f4, EBP=0x052fe80c, ESI=0x052fed28, EDI=0x052fe86c
      EIP=0x72aa1b2d, EFLAGS=0x00010293

        Top of Stack: (sp=0x052fe7f4)
      0x052fe7f4: 7097511e dcba0000 0000000c 70975220
      0x052fe804: 052fe8c4 00000408 052fe82c 709750f3
      0x052fe814: 052fe8c4 00000000 00000000 00000408
      0x052fe824: 052fe850 00000000 052fe87c 70975004
      0x052fe834: 052fe8c4 00000000 00000000 00000408
      0x052fe844: 052fe850 00004180 052fed1c 00000000
      0x052fe854: 00000000 00000000 00000000 00000000
      0x052fe864: 00000000 00000000 00000000 00000000

      Instructions: (pc=0x72aa1b2d)
      0x72aa1b0d: 90 90 90 3b c6 73 0f 8b 10 85 d2 0f 85 3f 25 00
      0x72aa1b1d: 00 83 c0 04 eb ed 5e 5d c2 04 00 90 90 90 90 90
      0x72aa1b2d: 8b ff 55 8b ec 56 8b 75 08 33 c0 3b f0 74 3c 83
      0x72aa1b3d: fe ff 74 37 81 f6 00 00 ba dc 83 fe 3c 73 28 39


      Register to memory mapping:

      EAX=0xdcba0000 is an unknown value
      EBX=0x00000000 is an unknown value
      ECX=0x00000000 is an unknown value
      EDX=0x00000000 is an unknown value
      ESP=0x052fe7f4 is pointing into the stack for thread: 0x0248a400
      EBP=0x052fe80c is pointing into the stack for thread: 0x0248a400
      ESI=0x052fed28 is pointing into the stack for thread: 0x0248a400
      EDI=0x052fe86c is pointing into the stack for thread: 0x0248a400


      Stack: [0x052b0000,0x05300000], sp=0x052fe7f4, free space=313k
      Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
      C [rtutils.dll+0x1b2d] TracePrintfExA+0x0
      C [RASAPI32.dll+0x50f3] RasConnectionNotificationW+0x1efe
      C [RASAPI32.dll+0x5004] RasConnectionNotificationW+0x1e0f
      C [RASAPI32.dll+0x4996] RasConnectionNotificationW+0x17a1
      C [RASAPI32.dll+0x5e11] RasEnumEntriesW+0x8c
      C [WININET.dll+0x2530a] FindFirstUrlCacheEntryA+0x3ee1
      C [WININET.dll+0x25469] Ordinal101+0x42
      C [WININET.dll+0x253b5] FindFirstUrlCacheEntryA+0x3f8c
      C [WININET.dll+0x25361] FindFirstUrlCacheEntryA+0x3f38
      C [WININET.dll+0x1376f] InternetQueryDataAvailable+0x5eb
      C [WININET.dll+0x13707] InternetQueryDataAvailable+0x583
      C [WININET.dll+0x6806] Ordinal351+0x6806
      C [deploy.dll+0x7b03] Java_com_sun_deploy_net_proxy_WIExplorerProxyConfig_getBrowserProxySettings+0x43
      j com.sun.deploy.net.proxy.WIExplorerProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+19
      j com.sun.deploy.net.proxy.WDefaultBrowserProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+258
      j com.sun.deploy.net.proxy.DynamicProxyManager.reset()V+39
      j com.sun.deploy.net.proxy.DeployProxySelector.reset()V+0
      j com.sun.javaws.Main.initializeExecutionEnvironment()V+188
      j com.sun.javaws.Main.continueInSecureThread([Ljava/lang/String;)V+258
      j com.sun.javaws.Main$1.run()V+16
      j java.lang.Thread.run()V+11
      v ~StubRoutines::call_stub
      V [jvm.dll+0xfb05b]
      V [jvm.dll+0x18c901]
      V [jvm.dll+0xfb201]
      V [jvm.dll+0xfb25b]
      V [jvm.dll+0xb5619]
      V [jvm.dll+0x119334]
      V [jvm.dll+0x14158c]
      C [msvcr71.dll+0x9565] endthreadex+0xa0
      C [kernel32.dll+0x133aa] BaseThreadInitThunk+0x12
      C [ntdll.dll+0x39ef2] RtlInitializeExceptionChain+0x63
      C [ntdll.dll+0x39ec5] RtlInitializeExceptionChain+0x36

      Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
      j com.sun.deploy.net.proxy.WIExplorerProxyConfig.getBrowserProxySettings()Lcom/sun/deploy/net/proxy/WIExplorerProxyConfig$ProxyInfo;+0
      j com.sun.deploy.net.proxy.WIExplorerProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+19
      j com.sun.deploy.net.proxy.WDefaultBrowserProxyConfig.getBrowserProxyInfo()Lcom/sun/deploy/net/proxy/BrowserProxyInfo;+258
      j com.sun.deploy.net.proxy.DynamicProxyManager.reset()V+39
      j com.sun.deploy.net.proxy.DeployProxySelector.reset()V+0
      j com.sun.javaws.Main.initializeExecutionEnvironment()V+188
      j com.sun.javaws.Main.continueInSecureThread([Ljava/lang/String;)V+258
      j com.sun.javaws.Main$1.run()V+16
      j java.lang.Thread.run()V+11
      v ~StubRoutines::call_stub

      --------------- P R O C E S S ---------------

      Java Threads: ( => current thread )
        0x02483400 JavaThread " CacheCleanUpThread " daemon [_thread_blocked, id=7100, stack(0x053d0000,0x05420000)]
        0x02482c00 JavaThread " CacheMemoryCleanUpThread " daemon [_thread_blocked, id=3468, stack(0x05340000,0x05390000)]
        0x00159c00 JavaThread " DestroyJavaVM " [_thread_blocked, id=3068, stack(0x003a0000,0x003f0000)]
      =>0x0248a400 JavaThread " Java Web Start Main Thread " [_thread_in_native, id=6300, stack(0x052b0000,0x05300000)]
        0x02481400 JavaThread " Javaws Secure Thread " daemon [_thread_blocked, id=3484, stack(0x05220000,0x05270000)]
        0x02480800 JavaThread " AWT-Windows " daemon [_thread_in_native, id=2864, stack(0x05190000,0x051e0000)]
        0x02480000 JavaThread " AWT-Shutdown " [_thread_blocked, id=5112, stack(0x05100000,0x05150000)]
        0x0247f400 JavaThread " Java2D Disposer " daemon [_thread_blocked, id=4596, stack(0x04f70000,0x04fc0000)]
        0x02458c00 JavaThread " traceMsgQueueThread " daemon [_thread_blocked, id=6808, stack(0x04b80000,0x04bd0000)]
        0x02427800 JavaThread " Low Memory Detector " daemon [_thread_blocked, id=4968, stack(0x04a60000,0x04ab0000)]
        0x02423400 JavaThread " C1 CompilerThread0 " daemon [_thread_blocked, id=4844, stack(0x049d0000,0x04a20000)]
        0x02422800 JavaThread " Attach Listener " daemon [_thread_blocked, id=6436, stack(0x04940000,0x04990000)]
        0x02422000 JavaThread " Signal Dispatcher " daemon [_thread_blocked, id=6596, stack(0x048b0000,0x04900000)]
        0x0240f800 JavaThread " Finalizer " daemon [_thread_blocked, id=6064, stack(0x04820000,0x04870000)]
        0x0240e000 JavaThread " Reference Handler " daemon [_thread_blocked, id=4504, stack(0x04790000,0x047e0000)]

      Other Threads:
        0x023d1800 VMThread [stack: 0x04700000,0x04750000] [id=7068]
        0x02438400 WatcherThread [stack: 0x04af0000,0x04b40000] [id=5308]

      VM state:not at safepoint (normal execution)

      VM Mutex/Monitor currently owned by a thread: None

      Heap
       def new generation total 4928K, used 908K [0x145e0000, 0x14b30000, 0x1f080000)
        eden space 4416K, 20% used [0x145e0000, 0x146c3080, 0x14a30000)
        from space 512K, 0% used [0x14a30000, 0x14a30000, 0x14ab0000)
        to space 512K, 0% used [0x14ab0000, 0x14ab0000, 0x14b30000)
       tenured generation total 10944K, used 0K [0x1f080000, 0x1fb30000, 0x345e0000)
         the space 10944K, 0% used [0x1f080000, 0x1f080000, 0x1f080200, 0x1fb30000)
       compacting perm gen total 12288K, used 601K [0x345e0000, 0x351e0000, 0x385e0000)
         the space 12288K, 4% used [0x345e0000, 0x346767d0, 0x34676800, 0x351e0000)
          ro space 10240K, 51% used [0x385e0000, 0x38b102b8, 0x38b10400, 0x38fe0000)
          rw space 12288K, 55% used [0x38fe0000, 0x3967bb80, 0x3967bc00, 0x39be0000)

      Code Cache [0x024a0000, 0x02520000, 0x044a0000)
       total_blobs=179 nmethods=22 adapters=94 free_code_cache=33040768 largest_free_block=0

      Dynamic libraries:
      0x00400000 - 0x00425000 C:\Program Files (x86)\Java\jre6\bin\javaw.exe
      0x76fe0000 - 0x77160000 C:\Windows\SysWOW64
      tdll.dll
      0x758c0000 - 0x759d0000 C:\Windows\syswow64\kernel32.dll
      0x75680000 - 0x756c7000 C:\Windows\syswow64\KERNELBASE.dll
      0x72890000 - 0x728a8000 C:\Windows\system32\tsappcmp.dll
      0x76040000 - 0x760ec000 C:\Windows\syswow64\msvcrt.dll
      0x75d80000 - 0x75e80000 C:\Windows\syswow64\USER32.dll
      0x76570000 - 0x76600000 C:\Windows\syswow64\GDI32.dll
      0x76fb0000 - 0x76fba000 C:\Windows\syswow64\LPK.dll
      0x75ce0000 - 0x75d7d000 C:\Windows\syswow64\USP10.dll
      0x754c0000 - 0x75560000 C:\Windows\syswow64\ADVAPI32.dll
      0x747b0000 - 0x747c9000 C:\Windows\SysWOW64\sechost.dll
      0x75560000 - 0x75650000 C:\Windows\syswow64\RPCRT4.dll
      0x746c0000 - 0x74720000 C:\Windows\syswow64\SspiCli.dll
      0x746b0000 - 0x746bc000 C:\Windows\syswow64\CRYPTBASE.dll
      0x75ea0000 - 0x75ffc000 C:\Windows\syswow64\ole32.dll
      0x75a70000 - 0x75ad0000 C:\Windows\system32\IMM32.DLL
      0x757f0000 - 0x758bc000 C:\Windows\syswow64\MSCTF.dll
      0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
      0x6d7f0000 - 0x6da9f000 C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
      0x73850000 - 0x73882000 C:\Windows\system32\WINMM.dll
      0x73770000 - 0x737bc000 C:\Windows\system32\apphelp.dll
      0x6d7a0000 - 0x6d7ac000 C:\Program Files (x86)\Java\jre6\bin\verify.dll
      0x6d320000 - 0x6d33f000 C:\Program Files (x86)\Java\jre6\bin\java.dll
      0x6d7e0000 - 0x6d7ef000 C:\Program Files (x86)\Java\jre6\bin\zip.dll
      0x6d1d0000 - 0x6d1e3000 C:\Program Files (x86)\Java\jre6\bin\deploy.dll
      0x762b0000 - 0x763ce000 C:\Windows\syswow64\CRYPT32.dll
      0x759d0000 - 0x759dc000 C:\Windows\syswow64\MSASN1.dll
      0x747d0000 - 0x7541a000 C:\Windows\syswow64\SHELL32.dll
      0x75b30000 - 0x75b87000 C:\Windows\syswow64\SHLWAPI.dll
      0x759e0000 - 0x75a6f000 C:\Windows\syswow64\OLEAUT32.dll
      0x76600000 - 0x7671b000 C:\Windows\syswow64\WININET.dll
      0x754b0000 - 0x754b3000 C:\Windows\syswow64\Normaliz.dll
      0x760f0000 - 0x762a9000 C:\Windows\syswow64\iertutil.dll
      0x756d0000 - 0x757e1000 C:\Windows\syswow64\urlmon.dll
      0x738b0000 - 0x738bb000 C:\Windows\system32\profapi.dll
      0x6d600000 - 0x6d613000 C:\Program Files (x86)\Java\jre6\bin
      et.dll
      0x76000000 - 0x76035000 C:\Windows\syswow64\WS2_32.dll
      0x75ca0000 - 0x75ca6000 C:\Windows\syswow64\NSI.dll
      0x73640000 - 0x7367c000 C:\Windows\system32\mswsock.dll
      0x72cf0000 - 0x72cf6000 C:\Windows\System32\wship6.dll
      0x6d620000 - 0x6d629000 C:\Program Files (x86)\Java\jre6\bin
      io.dll
      0x6d6a0000 - 0x6d6e7000 C:\Program Files (x86)\Java\jre6\bin\regutils.dll
      0x74080000 - 0x74089000 C:\Windows\system32\VERSION.dll
      0x6d000000 - 0x6d14c000 C:\Program Files (x86)\Java\jre6\bin\awt.dll
      0x71150000 - 0x711a1000 C:\Windows\system32\WINSPOOL.DRV
      0x738c0000 - 0x73a5e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
      0x71f60000 - 0x71f73000 C:\Windows\system32\DWMAPI.DLL
      0x72760000 - 0x727e0000 C:\Windows\system32\uxtheme.dll
      0x73b70000 - 0x73b78000 C:\Windows\system32\Secur32.dll
      0x73b80000 - 0x73bc4000 C:\Windows\system32\dnsapi.DLL
      0x72cc0000 - 0x72cdc000 C:\Windows\system32\iphlpapi.DLL
      0x72d00000 - 0x72d07000 C:\Windows\system32\WINNSI.DLL
      0x70970000 - 0x709c2000 C:\Windows\system32\RASAPI32.dll
      0x73330000 - 0x73345000 C:\Windows\system32\rasman.dll
      0x72aa0000 - 0x72aad000 C:\Windows\system32\rtutils.dll
      0x754a0000 - 0x754a5000 C:\Windows\system32\PSAPI.DLL

      VM Arguments:
      jvm_args: -Xmx512m -Dsun.java2d.noddraw=true -Xbootclasspath/a:C:\\Program Files (x86)\\Java\\jre6\\lib\javaws.jar;C:\\Program Files (x86)\\Java\\jre6\\lib\deploy.jar;C:\\Program Files (x86)\\Java\\jre6\\lib\plugin.jar -Djnlpx.vmargs=-Xmx512m -Dsun.java2d.noddraw=true -Djnlpx.jvm=C:\Program Files (x86)\Java\jre6\bin\javaw.exe -Djnlpx.splashport=51149 -Djnlpx.home=C:\\Program Files (x86)\\Java\\jre6\\bin -Djnlpx.remove=false -Djnlpx.offline=false -Djnlpx.relaunch=true -Djnlpx.heapsize=-1,536870912 -Djava.security.policy=file:C:\\Program Files (x86)\\Java\\jre6\\lib\security\javaws.policy -DtrustProxy=true -Xverify:remote -Dsun.awt.warmup=true
      java_command: com.sun.javaws.Main C:\Users\user1\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50\76b833b2-49791f60
      Launcher Type: SUN_STANDARD

      Environment Variables:
      PATH=C:\Windows\system32;C:\Program Files\Legato
      sr\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\S11;C:\S11\DLL;C:\S11\BIN;C:\MMCSW;C:\MMCSW\BISNET;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\ActivIdentity\ActivClient\;C:\Program Files (x86)\ActivIdentity\ActivClient\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Internet Explorer;; " C:\Program Files (x86)\Java\jre6\bin "
      USERNAME=user1
      OS=Windows_NT
      PROCESSOR_IDENTIFIER=AMD64 Family 16 Model 2 Stepping 3, AuthenticAMD



      --------------- S Y S T E M ---------------

      OS: Windows NT 6.1 , 64 bit Build 7601 Service Pack 1

      CPU:total 2 (1 cores per cpu, 1 threads per core) family 16 model 2 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, popcnt, mmxext, 3dnowpref, lzcnt, sse4a

      Memory: 4k page, physical 4193848k(1995648k free), swap 8385836k(6416940k free)

      vm_info: Java HotSpot(TM) Client VM (20.10-b01) for windows-x86 JRE (1.6.0_35-b10), built on Aug 28 2012 17:31:51 by " java_re " with MS VC++ 7.1 (VS2003)

      time: Mon Jul 15 10:28:51 2013
      elapsed time: 0 seconds



      #-----------------------------------------------------------#APPLET URL OR APPLICATION NAME:
      Oracle EDM Agile e6.1.2.2

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            Assignee:
            scfitch Stephen Fitch
            Reporter:
            webbuggrp Webbug Group
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              Dates

              Created:
              Updated:
              Resolved: