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  1. JDK
  2. JDK-8037582

Java Uninstall Tool cannot uninstall JRE 6u25

    Details

    • Type: Bug
    • Status: Closed
    • Priority: P3
    • Resolution: Won't Fix
    • Affects Version/s: 7
    • Fix Version/s: None
    • Component/s: install
    • Subcomponent:
    • OS:
      windows_xp

      Description

      FULL PRODUCT VERSION :
      JRE 7u21

      ADDITIONAL OS VERSION INFORMATION :
      Windows XP Service Pack 3

      A DESCRIPTION OF THE PROBLEM :
      Java Uninstall Tool cannot uninstall JRE 6u25. Tried tool after usual Windows Control Panel Add or Remove Programs method failed and emitted this dialog box message:

         Windows Installer

         The feature you are trying to use is on a network resource
         that is unavailable.

         Click OK to try again, or enter an alternate path to a folder
         containing the installation package 'jre.msi' in the box below.

         Use source:
         [ C:\Program Files\Java\jdk1.6.0_25\\ ]



      STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
      Attempt to remove an installed JRE 6u25 with Windows Add or Remove Programs tool in Control Panel. Removal fails with message:
         Windows Installer

         The feature you are trying to use is on a network resource
         that is unavailable.

         Click OK to try again, or enter an alternate path to a folder
         containing the installation package 'jre.msi' in the box below.

         Use source:
         [ C:\Program Files\Java\jdk1.6.0_25\\ ]

      Reboot computer. Open IE8 and visit http://java.com/en/download/uninstallapplet.jsp

      When the " Do you want to run this application? " dialog appears, click Run. (On my first attempt, the web page wanted to load JRE 7u21 in order to run the Java Uninstall Applet. I allowed JRE7u21 to install and run, then started the applet.)

      When the message " You have the following unsecure versions of Java that should be uninstalled " appeared, I made sure the box for Java(TM) 6 Update 25 was checked.

      I then clicked " Uninstall Selected Versions " .

      A popup window appeared. I clicked " Continue to Uninstall " .

      After the applet completed, an alert with the message " Some or all of the versions of Java could not be uninstalled. " Java(TM) 6 Update 25 was listed as not uninstalled.

      I clicked " View a log of activities performed during uninstall. " The file
         C:\Documents and Settings\[User]\Local Settings\Temp\juninstall_log.html
      appeared in another tabbed window of the browser. The file contained this message:

      5/1/13 2:14 AM: Java(TM) 6 Update 25 wasn't uninstalled because of the following error: This action is only valid for products that are currently installed. (error code is 1605)

      When I then started Windows Add or Remove Programs in the Control Panel, Java(TM) 6 Update 25 is still listed as an installed program.

      EXPECTED VERSUS ACTUAL BEHAVIOR :
      EXPECTED -
      I was expecting the Java Uninstall Applet to report that Java(tm) 6 Update 25 had been successfully uninstalled and when I reopen Windows Add or Remove Programs in Control Panel the Java(TM) 6 Update 25 is no longer listed as an installed program.
      ACTUAL -
      After the applet completed, an alert with the message " Some or all of the versions of Java could not be uninstalled. " Java(TM) 6 Update 25 was listed as not uninstalled.

      I clicked " View a log of activities performed during uninstall. " The file
         C:\Documents and Settings\[User]\Local Settings\Temp\juninstall_log.html
      appeared in another tabbed window of the browser. The file contained this message:

      5/1/13 2:14 AM: Java(TM) 6 Update 25 wasn't uninstalled because of the following error: This action is only valid for products that are currently installed. (error code is 1605)


      When I then started Windows Add or Remove Programs in the Control Panel, Java(TM) 6 Update 25 is still listed as an installed program.

      ERROR MESSAGES/STACK TRACES THAT OCCUR :
      After the applet completed, an alert with the message " Some or all of the versions of Java could not be uninstalled. " Java(TM) 6 Update 25 was listed as not uninstalled.

      I clicked " View a log of activities performed during uninstall. " This is a web link near the bottom of the applet's browser page. The file

      C:\Documents and Settings\[User]\Local Settings\Temp\juninstall_log.html

      appeared in another tabbed window of the browser. The file contained this message:

      5/1/13 2:14 AM: Java(TM) 6 Update 25 wasn't uninstalled because of the following error: This action is only valid for products that are currently installed. (error code is 1605)


      When I then started Windows Add or Remove Programs in the Control Panel, Java(TM) 6 Update 25 is still listed as an installed program.

      REPRODUCIBILITY :
      This bug can be reproduced always.

      ---------- BEGIN SOURCE ----------
      See:
      http://java.com/en/download/uninstallapplet.jsp
      ---------- END SOURCE ----------

      CUSTOMER SUBMITTED WORKAROUND :
      Followed instructions at
      http://java.com/en/download/help/manual_regedit.xml

      At step 7, version string 1.6.250 was not found.

      The attempted workaround failed.

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            People

            • Assignee:
              keshah Ketan Shah (Inactive)
              Reporter:
              webbuggrp Webbug Group
            • Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: