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  1. JDK
  2. JDK-8216405

Zebra Gk 420d Thermal Printer Jobs Stuck

    Details

    • Subcomponent:
      2d
    • CPU:
      x86_64
    • OS:
      windows_10

      Description

      ADDITIONAL SYSTEM INFORMATION :
      ************ Start Display Current Environment ************
      WebSphere Platform 8.5.5.11 [ND 8.5.5.11 cf111649.01] [IBMJAVA8 8.0.3.0 cf101629.01] [IBMJAVA7 7.0.9.60 cf111647.02] running with process name ispDmgrCell\ispNode\hwServer and process id 7138
      Host Operating System is Linux, version 3.0.101-108.21-default
      Java version = 1.8.0_191, Java Runtime Version = 8.0.5.25 - pxa6480sr5fp25-20181030_01(SR5 FP25), Java Compiler = j9jit29, Java VM name = IBM J9 VM
      was.install.root = /opt/WebSphere/prod/AppServer
      user.install.root = /opt/WebSphere/prod/AppServer/profiles/AppSrvs
      Java Home = /opt/WebSphere/V8.5.5/AppServer/java/jre
      ws.ext.dirs = /opt/WebSphere/prod/AppServer/java/lib:/opt/WebSphere/prod/AppServer/profiles/AppSrvs/classes:/opt/WebSphere/prod/AppServer/classes:/opt/WebSphere/prod/AppServer/lib:/opt/WebSphere/prod/AppServer/installedChannels:/opt/WebSphere/prod/AppServer/lib/ext:/opt/WebSphere/prod/AppServer/web/help:/opt/WebSphere/prod/AppServer/deploytool/itp/plugins/com.ibm.etools.ejbdeploy/runtime
      Classpath = /opt/WebSphere/prod/AppServer/profiles/AppSrvs/properties:/opt/WebSphere/prod/AppServer/properties:/opt/WebSphere/prod/AppServer/lib/startup.jar:/opt/WebSphere/prod/AppServer/lib/bootstrap.jar:/opt/WebSphere/prod/AppServer/lib/jsf-nls.jar:/opt/WebSphere/prod/AppServer/lib/lmproxy.jar:/opt/WebSphere/prod/AppServer/lib/urlprotocols.jar:/opt/WebSphere/prod/AppServer/deploytool/itp/batchboot.jar:/opt/WebSphere/prod/AppServer/deploytool/itp/batch2.jar:/opt/WebSphere/prod/AppServer/java/lib/tools.jar:/h/hw/wasClasspath
      Java Library path = /opt/WebSphere/prod/AppServer/lib/native/linux/x86_64/:/opt/WebSphere/V8.5.5/AppServer/java/jre/lib/amd64/compressedrefs:/opt/WebSphere/V8.5.5/AppServer/java/jre/lib/amd64:/opt/WebSphere/prod/AppServer/bin:/opt/WebSphere/prod/AppServer/nulldllsdir:/usr/lib64:/usr/lib::/opt/mqm/java/lib64
      Orb Version = IBM Java ORB build orb80-20181016.00
      ************* End Display Current Environment *************

      A DESCRIPTION OF THE PROBLEM :
      When we sending the Jasper print object to the printer they throwing the below error and jobs stuck in printer queue.

      D [06/Jan/2019:17:52:40 -0500] [Job 5290] -dict-
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Error: /undefined in --setpagedevice--
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Operand stack:
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] --dict:5/5(L)--
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Execution stack:
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1921 1 3 %oparray_pop 1920 1 3 %oparray_pop 1904 1 3 %oparray_pop 1787 1 3 %oparray_pop --nostringval-- %errorexec_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- 1889 1 3 %oparray_pop --nostringval--
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Dictionary stack:
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] --dict:1170/3371(ro)(G)-- --dict:0/20(G)-- --dict:98/200(L)--
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Current allocation mode is local
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Last OS error: 2
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] GPL Ghostscript 8.62: Unrecoverable error, exit code 1
      E [06/Jan/2019:17:52:40 -0500] PID 12052 (/usr/lib64/cups/filter/pstoraster) stopped with status 1!
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] Wrote 1 pages...
      D [06/Jan/2019:17:52:40 -0500] PID 12051 (/usr/lib64/cups/filter/pstops) exited with no errors.
      E [06/Jan/2019:17:52:40 -0500] [Job 5290] No pages found!
      D [06/Jan/2019:17:52:40 -0500] Discarding unused printer-state-changed event...
      E [06/Jan/2019:17:52:40 -0500] PID 12053 (/usr/lib64/cups/filter/rastertolabel) stopped with status 1!
      D [06/Jan/2019:17:52:40 -0500] PID 12054 (/usr/lib64/cups/backend/socket) exited with no errors.
      D [06/Jan/2019:17:52:40 -0500] [Job 5290] File 0 is complete.
      E [06/Jan/2019:17:52:40 -0500] [Job 5290] Job stopped due to filter errors.


      Same printer with same set of services and drivers are working fine with Java 8 Version 1.8.0.

      REGRESSION : Last worked in version 8u191

      STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
      Just send the jasper print object to the Printer.

      EXPECTED VERSUS ACTUAL BEHAVIOR :
      EXPECTED -
      Reports must be printer
      ACTUAL -
      Report stuck in printer queue.

      ---------- BEGIN SOURCE ----------
      /*
       *
       */
      package com.sdm.hw.integration.print.services;

      import java.awt.print.PrinterException;
      import java.awt.print.PrinterJob;
      import java.util.HashMap;
      import java.util.Map;

      import javax.print.DocFlavor;
      import javax.print.PrintService;
      import javax.print.PrintServiceLookup;
      import javax.print.attribute.AttributeSet;
      import javax.print.attribute.HashPrintRequestAttributeSet;
      import javax.print.attribute.PrintRequestAttributeSet;
      import javax.print.attribute.Size2DSyntax;
      import javax.print.attribute.standard.Copies;
      import javax.print.attribute.standard.MediaPrintableArea;
      import javax.print.attribute.standard.MediaSize;
      import javax.print.attribute.standard.MediaSizeName;

      import com.sdm.hw.common.constant.UtilConstants;
      import com.sdm.hw.exception.services.HwBaseAppException;
      import com.sdm.hw.exception.services.HwInterfaceException;
      import com.sdm.hw.exception.services.HwSystemException;
      import com.sdm.hw.integration.print.dto.HwPrintDTO;
      import com.sdm.hw.integration.print.intf.IPrintService;
      import com.sdm.hw.logging.intf.HwLogger;
      import com.sdm.hw.logging.services.LogManager;

      import net.sf.jasperreports.engine.JRException;
      import net.sf.jasperreports.engine.JRExporterParameter;
      import net.sf.jasperreports.engine.export.JRPrintServiceExporter;
      import net.sf.jasperreports.engine.export.JRPrintServiceExporterParameter;

      /**
       * The Class HwPrintServices.
       *
       * @author TCS
       */
      public class HwPrintServices implements IPrintService {

      /** The Constant ZERO. */
      private static final int ZERO = 0;

      private static final int ONE = 1;

      private static final String VIALLABEL = "vialLabel";
      /** The Constant A2. */
      private static final String A2 = "A2";

      /** The Constant A5. */
      private static final String A5 = "A5";

      /** The Constant A3. */
      private static final String A3 = "A3";

      private static final HwLogger logger = LogManager
      .getLogger(HwPrintServices.class);

      /**
      * Gets the default print service.
      *
      * @return the default print service
      */
      PrintService getDefaultPrintService() {
      return PrintServiceLookup.lookupDefaultPrintService();
      }

      /**
      * Gets the jR print service exporter.
      *
      * @param printDTO
      * the print dto
      * @return the jR print service exporter
      * @throws HwBaseAppException
      * the hw base app exception
      */
      JRPrintServiceExporter getJRPrintServiceExporter(final HwPrintDTO printDTO)
      throws HwBaseAppException {

      PrintService printService;
      /** The exporter. */
      JRPrintServiceExporter exporter = new JRPrintServiceExporter();
      // it will set jrPrint file name into INPUT_FILE_NAME

      LogManager.getLogger(this.getClass()).logDebug("Jasper print object {}",
      printDTO.getJrprint());

      exporter.setParameter(JRExporterParameter.JASPER_PRINT,
      printDTO.getJrprint());
      // it will set print service name into PRINT_SERVICE parameter of
      // JRPrintServiceExporterParameter
      printService=this.getPrintService(printDTO);
      exporter.setParameter(JRPrintServiceExporterParameter.PRINT_SERVICE,
      printService);
      // this will set print atributes in print service attribute of
      // JRPrintServiceExporterParameter
      exporter.setParameter(
      JRPrintServiceExporterParameter.PRINT_SERVICE_ATTRIBUTE_SET,
      printService!=UtilConstants.NULL?printService.getAttributes():UtilConstants.NULL);

      exporter.setParameter(
      JRPrintServiceExporterParameter.PRINT_REQUEST_ATTRIBUTE_SET,
      this.getPrintRequestAttributeSet(printDTO));
      // this will set page display dialogue as false
      exporter.setParameter(
      JRPrintServiceExporterParameter.DISPLAY_PAGE_DIALOG,
      Boolean.FALSE);
      // this will set print display dialogue as false
      exporter.setParameter(
      JRPrintServiceExporterParameter.DISPLAY_PRINT_DIALOG,
      Boolean.FALSE);

      exporter.setParameter(JRPrintServiceExporterParameter.IGNORE_PAGE_MARGINS, Boolean.FALSE);
      return exporter;
      }

      /**
      * Gets the prints the job.
      *
      * @return the prints the job
      */
      private PrinterJob getPrintJob() {
      return PrinterJob.getPrinterJob();

      }

      /**
      * Gets the prints the request attribute set.
      *
      * @param printDTO
      * the print dto
      * @return the prints the request attribute set
      */
      PrintRequestAttributeSet getPrintRequestAttributeSet(
      final HwPrintDTO printDTO) {

      PrintRequestAttributeSet prntReqAttrSet = new HashPrintRequestAttributeSet();
      //Commentted because it is not working in case of thermal printer


      if(null != printDTO.getJrprint() && "vialLabel".equalsIgnoreCase(printDTO.getJrprint().getName()))
      {
      prntReqAttrSet.add(new MediaPrintableArea(0.0f,0.0f,2.0f,4.0f,MediaPrintableArea.INCH));
      }
      else
      {
      prntReqAttrSet.add(this.getMediaSizeName(printDTO));
      }
      return prntReqAttrSet;

      }

      /**
      * Gets the prints the services.
      *
      * @return the prints the services
      */
      private Map<String, PrintService> getPrintServices() {
      DocFlavor docFlavor1 = DocFlavor.INPUT_STREAM.AUTOSENSE;
      PrintService[] prntSrvcs = PrintServiceLookup.lookupPrintServices(
      docFlavor1, (AttributeSet) null);
      for (PrintService printService : prntSrvcs) {
      LogManager.getLogger(this.getClass()).logDebug(
      "All thr print service names {}", printService.getName());
      }

      Map<String, PrintService> printServiceMap = new HashMap<String, PrintService>();
      if ((prntSrvcs != null) && (prntSrvcs.length != 0)) {
      for (PrintService printService : prntSrvcs) {
      String name = printService.getName();
      String shortName = name.substring(name.lastIndexOf("\\") + 1);
      LogManager.getLogger(this.getClass()).logDebug(
      "Final Print service shortname {}", shortName);
      LogManager.getLogger(this.getClass()).logDebug(
      "Final Print service name {}", name);
      printServiceMap.put(shortName.toUpperCase(), printService);
      }
      }
      return printServiceMap;

      }

      /**
      * Gets the prints the service.
      *
      * @param printDTO
      * the print dto
      * @return the prints the service
      * @throws HwBaseAppException
      * the hw base app exception
      */
      PrintService getPrintService(final HwPrintDTO printDTO)
      throws HwBaseAppException {
      HwPrintServices.logger.logDebug(
      "In print service method || printing {}", printDTO);

      String printerName = printDTO.getHostname().toUpperCase();
      LogManager.getLogger(this.getClass()).logDebug(
      "Printer Name from user {}", printerName);
      Map<String, PrintService> printServices = this.getPrintServices();

      PrintService prntSrvc;
      if (printServices.containsKey(printerName)) {
      prntSrvc = printServices.get(printerName);
      } else {
      prntSrvc = this.getDefaultPrintService();
      LogManager.getLogger(this.getClass()).logDebug(
      "Default print service is :{}", prntSrvc!=UtilConstants.NULL?prntSrvc.getName():UtilConstants.NULL);
      }
      if (prntSrvc != null) {
      this.setPrintService(this.getPrintJob(), prntSrvc);
      }
      HwPrintServices.logger.logDebug(
      "Exiting print service method || printing {}",
      printDTO.getHostname());
      LogManager.getLogger(this.getClass()).logDebug(
      "Print service for user is ", prntSrvc!=null?prntSrvc.getName():UtilConstants.NULL);
      return prntSrvc;
      }

      private void setPrintService(final PrinterJob job,
      final PrintService prntSrvc) throws HwInterfaceException {
      try {
      LogManager.getLogger(this.getClass()).logDebug(
      "Print service which is setting to print job {}",
      prntSrvc.getName());
      job.setPrintService(prntSrvc);
      } catch (PrinterException exp) {
      throw new HwInterfaceException("Exception in printing services",
      exp);
      }
      }

      /**
      * Gets the media size name.
      *
      * @param printDTO
      * the print dto
      * @return the media size name
      */
      private MediaSizeName getMediaSizeName(final HwPrintDTO printDTO) {
      String tray = printDTO.getTray();
      MediaSizeName mediaSizeName;
      if(tray != null){
      if (tray.equalsIgnoreCase(HwPrintServices.A2)) {
      mediaSizeName = MediaSizeName.ISO_A2;
      } else if (tray.equalsIgnoreCase(HwPrintServices.A3)) {
      mediaSizeName = MediaSizeName.ISO_A3;
      } else if (tray.equalsIgnoreCase(HwPrintServices.A5)) {
      mediaSizeName = MediaSizeName.ISO_A5;
      } else {
      mediaSizeName = MediaSizeName.ISO_A4;
      }
      }else{
      mediaSizeName = MediaSizeName.ISO_A4;
      }
      LogManager.getLogger(this.getClass()).logDebug(
      "Media size for printing is {}", mediaSizeName);
      return mediaSizeName;
      }

      /**
      * Gets the num of copies.
      *
      * @param printDTO
      * the print dto
      * @return the num of copies
      */
      private int getNumOfCopies(final HwPrintDTO printDTO) {
      int copies = printDTO.getNumOfCopies();
      int numOfCopies;
      if (copies > HwPrintServices.ZERO) {
      numOfCopies = copies;
      } else {
      numOfCopies = 1;
      }
      return numOfCopies;

      }

      /*
      * (non-Javadoc)
      *
      * @see
      * com.sdm.hw.integration.print.intf.IPrintService#printService(com.sdm.
      * hw.integration.print.dto.HwPrintDTO)
      */

      @SuppressWarnings("finally")
      @Override
      public boolean printService(final HwPrintDTO printDTO)
      throws HwBaseAppException {
      /** The exporter. */
      JRPrintServiceExporter exporter = this
      .getJRPrintServiceExporter(printDTO);
      boolean flag = false;
      try {
      if(null!=printDTO && null!=printDTO.getJrprint() && null!=printDTO.getJrprint().getName() && HwPrintServices.VIALLABEL.equalsIgnoreCase(printDTO.getJrprint().getName())){
      int copies=(HwPrintServices.ZERO!=printDTO.getNumOfCopies()?printDTO.getNumOfCopies():HwPrintServices.ONE);

      for(int i=1;i<=copies;i++)
      {
      exporter.exportReport();
      flag = true;
      }
      }
      else
      {
      exporter.exportReport();
      flag = true;
      }
      return flag;
      } catch (JRException exp) {
      throw new HwSystemException(
      "Exception in exporting report to printer", exp);
      }



      }

      }

      ---------- END SOURCE ----------

      FREQUENCY : always


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            • Assignee:
              pardesha Pardeep Sharma
              Reporter:
              webbuggrp Webbug Group
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              Dates

              • Created:
                Updated:
                Resolved: