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  1. JDK
  2. JDK-8256447

JVM crashed with Problematic frame: # C [jp2iexp.dll+0x39a6]

    Details

    • Subcomponent:
    • CPU:
      x86_64
    • OS:
      windows_nt

      Description

      A DESCRIPTION OF THE PROBLEM :
      I cannot enter the site

      ERROR MESSAGES/STACK TRACES THAT OCCUR :
      #
      # An unexpected error has been detected by Java Runtime Environment:
      #
      # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d4139a6, pid=6808, tid=4232
      #
      # Java VM: Java HotSpot(TM) Client VM (11.0-b16 mixed mode, sharing windows-x86)
      # Problematic frame:
      # C [jp2iexp.dll+0x39a6]
      #
      # If you would like to submit a bug report, please visit:
      # http://java.sun.com/webapps/bugreport/crash.jsp
      # The crash happened outside the Java Virtual Machine in native code.
      # See problematic frame for where to report the bug.
      #

      --------------- T H R E A D ---------------

      Current thread (0x08b5b800): JavaThread "main" [_thread_in_native, id=4232, stack(0x04ae0000,0x04ce0000)]

      siginfo: ExceptionCode=0xc0000005, reading address 0x8b56002b

      Registers:
      EAX=0x55ef8260, EBX=0x28918850, ECX=0x8b55ff8b, EDX=0x04cdc1cc
      ESP=0x04cdc1a8, EBP=0x04cdc1b8, ESI=0x00000000, EDI=0x08b5b800
      EIP=0x6d4139a6, EFLAGS=0x00010246

      Top of Stack: (sp=0x04cdc1a8)
      0x04cdc1a8: 55ef8260 04cdc1cc 28918850 55ef8260
      0x04cdc1b8: 04cdc1f8 0c009d11 08b5b914 04cdc200
      0x04cdc1c8: 0a26e5d0 00000000 08b5bea4 08b5be9c
      0x04cdc1d8: 04cdc1d8 28918850 04cdc20c 28920ab8
      0x04cdc1e8: 00000000 28918850 00000000 04cdc208
      0x04cdc1f8: 04cdc234 0c002f07 28920508 0c0081a6
      0x04cdc208: 0a26e5d0 00000000 2799e768 04cdc214
      0x04cdc218: 289187bf 04cdc23c 28920ab8 00000000

      Instructions: (pc=0x6d4139a6)
      0x6d413996: c0 7c 3a 8b 45 fc 8d 55 14 52 89 75 14 8b 08 50
      0x6d4139a6: ff 91 a0 00 00 00 85 c0 7c 1a 8b 75 14 56 ff 15


      Stack: [0x04ae0000,0x04ce0000], sp=0x04cdc1a8, free space=2032k
      Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
      C [jp2iexp.dll+0x39a6]
      j sun.plugin2.main.server.IExplorerPlugin.getDocumentBase0(J)Ljava/lang/String;+0
      j sun.plugin2.main.server.IExplorerPlugin.getDocumentBase()Ljava/lang/String;+31
      j sun.plugin2.main.server.JVMInstance.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZIZZ)Z+14
      j sun.plugin2.main.server.JVMManager.startAppletImpl(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;ZIZ)Lsun/plugin2/main/server/AppletID;+172
      j sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;)Lsun/plugin2/main/server/AppletID;+16
      j sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZ)Lsun/plugin2/main/server/AppletID;+19
      j sun.plugin2.main.server.IExplorerPlugin.maybeStartApplet()V+192
      j sun.plugin2.main.server.IExplorerPlugin.access$200(Lsun/plugin2/main/server/IExplorerPlugin;)V+1
      j sun.plugin2.main.server.IExplorerPlugin$BackgroundStarter$1.run()V+7
      v ~StubRoutines::call_stub

      Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
      j sun.plugin2.main.server.IExplorerPlugin.getDocumentBase0(J)Ljava/lang/String;+0
      j sun.plugin2.main.server.IExplorerPlugin.getDocumentBase()Ljava/lang/String;+31
      j sun.plugin2.main.server.JVMInstance.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZIZZ)Z+14
      j sun.plugin2.main.server.JVMManager.startAppletImpl(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;ZIZ)Lsun/plugin2/main/server/AppletID;+172
      j sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZLjava/lang/String;)Lsun/plugin2/main/server/AppletID;+16
      j sun.plugin2.main.server.JVMManager.startApplet(Ljava/util/Map;Lsun/plugin2/main/server/Plugin;JJZ)Lsun/plugin2/main/server/AppletID;+19
      j sun.plugin2.main.server.IExplorerPlugin.maybeStartApplet()V+192
      j sun.plugin2.main.server.IExplorerPlugin.access$200(Lsun/plugin2/main/server/IExplorerPlugin;)V+1
      j sun.plugin2.main.server.IExplorerPlugin$BackgroundStarter$1.run()V+7
      v ~StubRoutines::call_stub

      --------------- P R O C E S S ---------------

      Java Threads: ( => current thread )
        0x0ef39c00 JavaThread "JRE 1.6.0.11 Worker Thread" [_thread_blocked, id=6828, stack(0x11060000,0x11160000)]
        0x0ef38400 JavaThread "JRE 1.6.0.11 Output Reader Thread" [_thread_in_native, id=1820, stack(0x10e80000,0x10f80000)]
        0x0ef38000 JavaThread "JRE 1.6.0.11 Output Reader Thread" [_thread_in_native, id=4188, stack(0x10c90000,0x10d90000)]
        0x0ef37800 JavaThread "Thread-0" [_thread_in_native, id=5144, stack(0x10a20000,0x10b20000)]
        0x0ef2c800 JavaThread "Java Plug-In Pipe Worker Thread (Server-Side)" [_thread_in_native, id=6316, stack(0x10880000,0x10980000)]
        0x0becac00 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=6292, stack(0x0eb90000,0x0ec90000)]
        0x0be71000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=5944, stack(0x0ecc0000,0x0edc0000)]
        0x0be64400 JavaThread "CompilerThread0" daemon [_thread_blocked, id=6740, stack(0x0ea40000,0x0eb40000)]
        0x0be63c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=4884, stack(0x0e8d0000,0x0e9d0000)]
        0x0be5f000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=6972, stack(0x0e670000,0x0e770000)]
        0x0be55400 JavaThread "Finalizer" daemon [_thread_blocked, id=6092, stack(0x0e490000,0x0e590000)]
        0x0be54000 JavaThread "Reference Handler" daemon [_thread_blocked, id=1616, stack(0x0e390000,0x0e490000)]
      =>0x08b5b800 JavaThread "main" [_thread_in_native, id=4232, stack(0x04ae0000,0x04ce0000)]

      Other Threads:
        0x0be51800 VMThread [stack: 0x0e180000,0x0e280000] [id=2360]
        0x0be71c00 WatcherThread [stack: 0x0e7d0000,0x0e8d0000] [id=6700]

      VM state:not at safepoint (normal execution)

      VM Mutex/Monitor currently owned by a thread: None

      Heap
       def new generation total 960K, used 778K [0x27910000, 0x27a10000, 0x27a40000)
        eden space 896K, 86% used [0x27910000, 0x279d2b00, 0x279f0000)
        from space 64K, 0% used [0x279f0000, 0x279f0000, 0x27a00000)
        to space 64K, 0% used [0x27a00000, 0x27a00000, 0x27a10000)
       tenured generation total 4096K, used 0K [0x27a40000, 0x27e40000, 0x28910000)
         the space 4096K, 0% used [0x27a40000, 0x27a40000, 0x27a40200, 0x27e40000)
       compacting perm gen total 12288K, used 760K [0x28910000, 0x29510000, 0x2c910000)
         the space 12288K, 6% used [0x28910000, 0x289ce320, 0x289ce400, 0x29510000)
          ro space 8192K, 63% used [0x2c910000, 0x2ce23ae8, 0x2ce23c00, 0x2d110000)
          rw space 12288K, 53% used [0x2d110000, 0x2d7783f8, 0x2d778400, 0x2dd10000)

      Dynamic libraries:
      0x00230000 - 0x002f8000 C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
      0x779c0000 - 0x77b40000 C:\Windows\SysWOW64\ntdll.dll
      0x754e0000 - 0x755f0000 C:\Windows\syswow64\kernel32.dll
      0x774d0000 - 0x77517000 C:\Windows\syswow64\KERNELBASE.dll
      0x75090000 - 0x750fd000 C:\Windows\SysWOW64\SYSFER.DLL
      0x68d00000 - 0x68f85000 C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Data\Definitions\IPSDefs\20201109.063\IPSEng32.dll
      0x76d00000 - 0x76da1000 C:\Windows\syswow64\ADVAPI32.dll
      0x77140000 - 0x771ec000 C:\Windows\syswow64\msvcrt.dll
      0x767e0000 - 0x767f9000 C:\Windows\SysWOW64\sechost.dll
      0x771f0000 - 0x772e0000 C:\Windows\syswow64\RPCRT4.dll
      0x75260000 - 0x752c0000 C:\Windows\syswow64\SspiCli.dll
      0x75250000 - 0x7525c000 C:\Windows\syswow64\CRYPTBASE.dll
      0x75a50000 - 0x75a55000 C:\Windows\syswow64\PSAPI.DLL
      0x75470000 - 0x75475000 C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
      0x76db0000 - 0x76fe5000 C:\Windows\syswow64\iertutil.dll
      0x77990000 - 0x77994000 C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
      0x75080000 - 0x75089000 C:\Windows\system32\version.DLL
      0x758a0000 - 0x758a4000 C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
      0x76b20000 - 0x76c20000 C:\Windows\syswow64\user32.DLL
      0x75350000 - 0x753e0000 C:\Windows\syswow64\GDI32.dll
      0x76c20000 - 0x76c2a000 C:\Windows\syswow64\LPK.dll
      0x77520000 - 0x775bd000 C:\Windows\syswow64\USP10.dll
      0x76800000 - 0x76803000 C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
      0x76b10000 - 0x76b13000 C:\Windows\syswow64\normaliz.DLL
      0x76870000 - 0x76874000 C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
      0x76950000 - 0x769a7000 C:\Windows\syswow64\shlwapi.DLL
      0x75070000 - 0x75073000 C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
      0x772e0000 - 0x77340000 C:\Windows\system32\IMM32.DLL
      0x76c30000 - 0x76cfd000 C:\Windows\syswow64\MSCTF.dll
      0x74010000 - 0x74033000 C:\PROGRA~2\Google\GOOGLE~2\GO36F4~1.DLL
      0x75a80000 - 0x75ab5000 C:\Windows\syswow64\WS2_32.dll
      0x769b0000 - 0x769b6000 C:\Windows\syswow64\NSI.dll
      0x6b850000 - 0x6b897000 C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktopCommon.dll
      0x77370000 - 0x774cd000 C:\Windows\syswow64\ole32.dll
      0x75af0000 - 0x75b81000 C:\Windows\syswow64\OLEAUT32.dll
      0x755f0000 - 0x7589b000 C:\Windows\syswow64\WININET.dll
      0x76850000 - 0x76867000 C:\Windows\syswow64\USERENV.dll
      0x76840000 - 0x7684b000 C:\Windows\syswow64\profapi.dll
      0x6b380000 - 0x6b411000 C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktopResources_es.dll
      0x74140000 - 0x7415c000 C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktopIE.dll
      0x75b90000 - 0x767dc000 C:\Windows\syswow64\SHELL32.dll
      0x769c0000 - 0x76b0b000 C:\Windows\SysWOW64\urlmon.dll
      0x75a60000 - 0x75a64000 C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
      0x74000000 - 0x74004000 C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
      0x66d60000 - 0x67a72000 C:\Windows\system32\IEFRAME.dll
      0x73450000 - 0x735ee000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
      0x6b8a0000 - 0x6b8eb000 C:\Program Files (x86)\Internet Explorer\IEShims.dll
      0x768d0000 - 0x7694b000 C:\Windows\syswow64\comdlg32.dll
      0x713c0000 - 0x71440000 C:\Windows\system32\uxtheme.dll
      0x70df0000 - 0x70df8000 C:\Windows\system32\Secur32.dll
      0x6d0c0000 - 0x6d0c4000 C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
      0x73720000 - 0x7375c000 C:\Windows\system32\mswsock.dll
      0x73050000 - 0x73056000 C:\Windows\System32\wship6.dll
      0x73650000 - 0x7366c000 C:\Windows\system32\IPHLPAPI.DLL
      0x73640000 - 0x73647000 C:\Windows\system32\WINNSI.DLL
      0x736f0000 - 0x73707000 C:\Windows\system32\CRYPTSP.dll
      0x73690000 - 0x736cb000 C:\Windows\system32\rsaenh.dll
      0x73140000 - 0x7314e000 C:\Windows\system32\RpcRtRemote.dll
      0x752c0000 - 0x75343000 C:\Windows\syswow64\CLBCatQ.DLL
      0x6b800000 - 0x6b84a000 C:\Program Files (x86)\Internet Explorer\ieproxy.dll
      0x72fe0000 - 0x72fe4000 C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
      0x72f80000 - 0x72f93000 C:\Windows\system32\dwmapi.dll
      0x6b1f0000 - 0x6b268000 C:\Windows\system32\IEUI.dll
      0x55480000 - 0x568de000 C:\Windows\system32\MSHTML.dll
      0x689b0000 - 0x68cf7000 C:\Windows\system32\d2d1.dll
      0x68670000 - 0x687a6000 C:\Windows\system32\DWrite.dll
      0x698f0000 - 0x6993c000 C:\Windows\system32\dxgi.dll
      0x6b340000 - 0x6b379000 C:\Program Files (x86)\Internet Explorer\sqmapi.dll
      0x70f40000 - 0x70f57000 C:\Windows\system32\bcrypt.dll
      0x6ebc0000 - 0x6ebfd000 C:\Windows\SysWOW64\bcryptprimitives.dll
      0x73170000 - 0x73191000 C:\Windows\system32\ntmarta.dll
      0x76880000 - 0x768c5000 C:\Windows\syswow64\WLDAP32.dll
      0x76810000 - 0x7683f000 C:\Windows\syswow64\WINTRUST.dll
      0x76ff0000 - 0x77111000 C:\Windows\syswow64\CRYPT32.dll
      0x75a70000 - 0x75a7c000 C:\Windows\syswow64\MSASN1.dll
      0x5f050000 - 0x5f1c5000 C:\Windows\system32\d3d11.dll
      0x5eb70000 - 0x5ec57000 C:\Windows\system32\aticfx32.dll
      0x6b170000 - 0x6b1eb000 C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktopAPI2.dll
      0x69230000 - 0x6924f000 C:\Windows\system32\atiuxpag.dll
      0x5e540000 - 0x5eb69000 C:\Windows\system32\atidxx32.dll
      0x72f20000 - 0x72f6c000 C:\Windows\system32\apphelp.dll
      0x6c740000 - 0x6c76e000 C:\Windows\system32\MLANG.dll
      0x712c0000 - 0x713b5000 C:\Windows\system32\PROPSYS.dll
      0x730f0000 - 0x73134000 C:\Windows\system32\DNSAPI.dll
      0x73710000 - 0x73715000 C:\Windows\System32\wshtcpip.dll
      0x730b0000 - 0x730d1000 C:\Program Files (x86)\Bonjour\mdnsNSP.dll
      0x73060000 - 0x73066000 C:\Windows\system32\rasadhlp.dll
      0x73070000 - 0x730a8000 C:\Windows\System32\fwpuclnt.dll
      0x6d740000 - 0x6d78d000 C:\Program Files (x86)\Java\jre6\bin\ssv.dll
      0x6b0e0000 - 0x6b164000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
      0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre6\bin\MSVCR71.dll
      0x75ac0000 - 0x75aeb000 C:\Windows\syswow64\imagehlp.dll
      0x6ec60000 - 0x6ec99000 C:\Windows\system32\ncrypt.dll
      0x72fa0000 - 0x72fa8000 C:\Windows\system32\credssp.dll
      0x6c6f0000 - 0x6c731000 C:\Windows\SysWOW64\schannel.dll
      0x74d40000 - 0x74d56000 C:\Windows\system32\GPAPI.dll
      0x749c0000 - 0x749dd000 C:\Windows\system32\cryptnet.dll
      0x749b0000 - 0x749b6000 C:\Windows\system32\SensApi.dll
      0x6d440000 - 0x6d44b000 C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
      0x72ff0000 - 0x7304f000 C:\Windows\system32\SXS.DLL
      0x758b0000 - 0x75a4d000 C:\Windows\syswow64\SETUPAPI.dll
      0x77340000 - 0x77367000 C:\Windows\syswow64\CFGMGR32.dll
      0x77120000 - 0x77132000 C:\Windows\syswow64\DEVOBJ.dll
      0x6b420000 - 0x6b551000 C:\Windows\system32\windowscodecs.dll
      0x73ff0000 - 0x73ffb000 C:\Windows\system32\msimtf.dll
      0x69940000 - 0x6997c000 C:\Windows\system32\OLEACC.DLL
      0x70ec0000 - 0x70f29000 C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin\MSVCP100.dll
      0x70e00000 - 0x70ebf000 C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin\MSVCR100.dll
      0x70d40000 - 0x70dee000 C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\bin\ccL120U.dll
      0x68160000 - 0x685be000 C:\Windows\SysWOW64\jscript9.dll
      0x6a2f0000 - 0x6a31f000 C:\Windows\system32\XmlLite.dll
      0x6d410000 - 0x6d42c000 C:\Program Files (x86)\Java\jre6\bin\jp2iexp.dll
      0x72110000 - 0x72117000 C:\Windows\system32\wsock32.dll
      0x73760000 - 0x73770000 C:\Windows\system32\NLAapi.dll
      0x736e0000 - 0x736f0000 C:\Windows\system32\napinsp.dll
      0x73150000 - 0x73162000 C:\Windows\system32\pnrpnsp.dll
      0x730e0000 - 0x730e8000 C:\Windows\System32\winrnr.dll
      0x6d800000 - 0x6da56000 C:\PROGRA~2\Java\jre6\bin\client\jvm.dll
      0x735f0000 - 0x73622000 C:\Windows\system32\WINMM.dll
      0x6d280000 - 0x6d288000 C:\PROGRA~2\Java\jre6\bin\hpi.dll
      0x6d7b0000 - 0x6d7bc000 C:\PROGRA~2\Java\jre6\bin\verify.dll
      0x6d320000 - 0x6d33f000 C:\PROGRA~2\Java\jre6\bin\java.dll
      0x6d7f0000 - 0x6d7ff000 C:\PROGRA~2\Java\jre6\bin\zip.dll
      0x6d430000 - 0x6d436000 C:\Program Files (x86)\Java\jre6\bin\jp2native.dll
      0x6d1c0000 - 0x6d1d3000 C:\Program Files (x86)\Java\jre6\bin\deploy.dll
      0x6d610000 - 0x6d623000 C:\Program Files (x86)\Java\jre6\bin\net.dll
      0x6d630000 - 0x6d639000 C:\Program Files (x86)\Java\jre6\bin\nio.dll
      0x6d6b0000 - 0x6d6f2000 C:\Program Files (x86)\Java\jre6\bin\regutils.dll

      VM Arguments:
      jvm_args: -Xbootclasspath/a:C:\PROGRA~2\Java\jre6\lib\deploy.jar;C:\PROGRA~2\Java\jre6\lib\javaws.jar;C:\PROGRA~2\Java\jre6\lib\plugin.jar -Xmx16m -Djava.awt.headless=true -Dkernel.background.download=false -Dkernel.download.dialog=false -XX:MaxDirectMemorySize=64m
      java_command: <unknown>
      Launcher Type: generic

      Environment Variables:
      PATH=C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\ProgramData\Oracle\Java\javapath;c:\Program Files (x86)\AMD APP\bin\x86_64;c:\Program Files (x86)\AMD APP\bin\x86;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
      USERNAME=xx
      OS=Windows_NT
      PROCESSOR_IDENTIFIER=AMD64 Family 21 Model 16 Stepping 1, AuthenticAMD



      --------------- S Y S T E M ---------------

      OS: Windows NT 6.1 Build 7601 Service Pack 1

      CPU:total 4 (4 cores per cpu, 1 threads per core) family 21 model 16 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, mmxext, sse4a

      Memory: 4k page, physical 4194303k(3632972k free), swap 4194303k(4194303k free)

      vm_info: Java HotSpot(TM) Client VM (11.0-b16) for windows-x86 JRE (1.6.0_11-b03), built on Nov 10 2008 02:15:12 by "java_re" with MS VC++ 7.1

      time: Tue Nov 10 14:51:15 2020
      elapsed time: 0 seconds



      #-----------------------------------------------------------#
      APPLET URL OR APPLICATION NAME:

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            • Assignee:
              sswsharm swati sharma
              Reporter:
              pnarayanaswa Praveen Narayanaswamy
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              Dates

              • Created:
                Updated:
                Resolved: